Lenny Warren
Advisory Board Member (2009 - 2013)

My name is Leonard “Lenny” Warren. My current position is Vice President of RMI Solutions, LLC. I was formerly the Education Delivery Manager and Remedy Approved Consultant (RAC) for BMC Software Company until 31 December 2007. My background primarily includes 20 years working in the Intelligence Communications Field while a member of the United States Air Force and just over 9 years working for an Action Request System affiliated company (Remedy Corporation, Peregrine Systems Inc., and BMC Software Corporation). Approximately six (6) of my military service years were spent working as a training instructor, course evaluator, and training manager. I completed my military career as a course developer and trainer for the National Security Agency, training personnel in various areas of the internet/web creation and other NSA products. I started out with Remedy Corporation in May 1998 as one of the primary instructors of the basic Action Request System’s 3.X Administrating courses for UNIX and NT/Windows systems. In late 1998, I became one of three primary Remedy ARWeb/Remedy Web and ITSM Application instructors. Since then, I have become the lead technical instructor for BMC Software Corporation by certifying in all the Action Request System training courses (and at each version level up to 7.X). In addition to my Instructor skills, I have also become the Systems Administration for BMC Software’s Maryland Training Center, making sure the center runs smoothly and near trouble free. On a high note, I provide valuable support to over 1600 BMC Software customers and personnel through bi-monthly notifications of updated data files, and quick response to consultant related questions concerning the Action Request System.

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