WWRUG14IN - Bangalore, India - Friday, March 28th

THU FRI SAT

Time
Event
Location
09:30am - 12:30pm Breakout Sessions Coronet-1, Coronet-2, Dominion
10:00am - 04:00pm Technology Showcase Utsav
12:30pm - 02:00pm
Lunch
Coronet Foyer
02:00pm - 05:00pm
Breakout Sessions
Coronet-1, Coronet-2, Dominion
05:00pm - 07:00pm
Evening with the Experts
Doug Mueller and Daniel Bloom
TBD


Breakout Sessions @ WWRUG14IN - AM
 
EDUCATION TRACK A
EDUCATION TRACK B
VENDOR TRACK
09:30am
How to Effectively Utilize Incident Management?

Lenny Warren
BRWIT Associates LLC
Unified Data Management

Karthikeyan KV
Unisys Corporation
Strategies for Successfully Deploying BMC Service Request Management

Steve Wilson
Effective Technologies
10:30am How to Effectively Utilize Change Management?

Lenny Warren
BRWIT Associates LLC

IT Asset Management Value Proposition

Roshan Loya
Wipro
Effective Scalability Options for Remedy ARSystem

Arun Kumar
Hexaware
11:30am Actually Making Customizations into ITSM v8.1

Lenny Warren
BRWIT Associates LLC
URISE: How Unisys Corporation Overcame ITSM Service Availability

Matt Reinfeldt
Unisys Corporation
Best Practices for Customizations and Migrations

Karthikeyan KV
Unisys Corporation


Breakout Sessions @ WWRUG14IN - PM
 
EDUCATION TRACK A
EDUCATION TRACK B
VENDOR TRACK
02:00PM Change Approval Process Overview

Lenny Warren
BRWIT Associates LLC
How Do You Improve on a Good Thing - ITSMaaS

Rajat Kumar Dash
Unisys Corporation
Remedy ARS as Telecom Order Management/Language Integrations

Vipul Gupta
InputZero
03:00PM How to Effectively Utilize Asset Management?

Lenny Warren
BRWIT Associates LLC
All You Wanted to Know About Notifications but Were Afraid to Ask

Priyank Shrivastava
Unisys Corporation
Fast Track Your ITSM Data Onboarding and Maintenance with Effective Transport

Steve Wilson
Effective Technologies
04:00PM How to Effectively Utilize Service Level Management?

Lenny Warren
BRWIT Associates LLC
Standards: Your GPS to Successful IT Service Management

Rajendren Devadoss
Unisys Corporation
SEAT File Discovery - Align Business Priorities Using ADDM

Balaji Sivamani
Hexaware

** Subject to Change.